The complete chargeback intelligence stack.
Four modules. One unified workspace. Pick what you need — every product is API-first and processor-agnostic.
Chargeback Analytics
A unified data layer for every dispute across every acquirer. Slice losses by MID, reason code, BIN range, geography or product SKU — and act on the insights in one click.
- Real-time ingestion from 50+ processors
- Auto-tagged reason codes with root-cause clustering
- Cohort & funnel analysis for refund vs. dispute decisions
- Exportable boardroom-ready reporting
Testing & Monitoring
Continuous tests on every payment descriptor and MID health metric. We alert you before chargebacks hit thresholds — not after the acquirer sends a placement notice.
- Daily merchant account heartbeat & soft-decline trends
- Descriptor optimization to reduce "I don’t recognize this" disputes
- Threshold alerts for VAMP, MATCH and Discover programs
- Webhooks to Slack, Teams and PagerDuty
Smart Representment
Our agent reads the dispute file, scans your CRM and order data, drafts the rebuttal, and a certified specialist signs off — all within hours of the chargeback hitting your portal.
- LLM-drafted compelling evidence letters per reason code
- Visa, Mastercard, Amex & Discover playbooks
- Auto-attached delivery, login, IP & device evidence
- Specialist QA on every filing — 89% avg. win rate
Rapid Dispute Resolution
Resolve issues before they become formal chargebacks. We orchestrate Visa RDR, Ethoca and CDRN signals — refunding selectively to protect your ratio while keeping revenue you would have won anyway.
- Visa Rapid Dispute Resolution (RDR) automation
- Ethoca Alerts & Mastercard CDRN orchestration
- Rules-engine for refund vs. fight decisions
- Ratio modeling to stay under monitoring thresholds
Plays nicely with your entire payment stack.
Ready to stop losing revenue?
Book a 20-minute walkthrough. We will benchmark your current win rate and show exactly where SecureShieldPay moves the needle.
No card. No commitment.