Help center
Frequently asked questions.
Everything you wanted to know about how SecureShieldPay works — and a few things you probably didn't.
Getting started
Most merchants are fully live in 24–72 hours, including processor connections, evidence templates and team training.
We integrate natively with 50+ processors including Stripe, Adyen, Braintree, Worldpay and Checkout.com. Legacy processors can connect via SFTP or CSV.
Yes — Starter and Growth plans include a 14-day no-risk trial. Enterprise customers get a custom pilot.
Product & workflow
Representment is the process of contesting a chargeback by submitting compelling evidence to the cardholder’s issuing bank. SecureShieldPay automates evidence collection, generates a tailored rebuttal letter and files it within deadline.
3DS shifts fraud liability from the merchant to the issuer when an authentication step is passed. We orchestrate 3DS only on risky transactions to maximize approvals while keeping you protected.
Card networks generally allow 7–20 days depending on reason code and region. We start the response within hours so you never miss a deadline.
Yes. Our AI drafts every letter, but a certified dispute specialist QAs and signs off before anything is filed.
Pricing & billing
Plans start at $299/month plus a 12% success fee on funds recovered. See our pricing page for a full comparison.
No. Onboarding is included on every plan.
Yes. Monthly plans cancel any time. Annual plans cancel at renewal.
Security & compliance
We are PCI DSS Level 1 certified and SOC 2 Type II audited annually.
You can choose between US, EU and APAC regions. Enterprise customers get full data residency control.
Yes — SAML 2.0 and OIDC are available on Enterprise plans.
Ready to stop losing revenue?
Book a 20-minute walkthrough. We will benchmark your current win rate and show exactly where SecureShieldPay moves the needle.
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