SecureShieldPay, Inc. ("we", "us", "our") respects your privacy. This policy describes the information we collect, how we use it, and the choices you have.
1. Information we collect
We collect information you provide directly (account details, payment information, support requests), information collected automatically (device, log, and usage data), and information from third parties such as your payment processors and identity verification providers.
2. How we use information
- To provide and improve our chargeback management services
- To detect, prevent and respond to fraud and security incidents
- To comply with legal and regulatory obligations
- To communicate with you about your account and our products
3. Sharing your information
We share data only with the service providers, payment networks, and acquirers required to deliver the service — and only the minimum necessary. We never sell personal information.
4. Data security
We maintain SOC 2 Type II and PCI DSS Level 1 controls. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). Access is governed by role-based controls and audit logging.
5. Your rights
Depending on your jurisdiction you may have rights to access, correct, delete, or port your personal data. To exercise any of these, email privacy@secureshieldpay.com.
6. International transfers
Where personal data is transferred outside its origin region, we rely on standard contractual clauses or equivalent safeguards.
7. Updates to this policy
We will notify you of material changes via email or in-app banner at least 30 days before they take effect.
8. Contact
SecureShieldPay, Inc. · 15 Maiden Lane, Suite 1900, New York, NY 10038 · privacy@secureshieldpay.com